Terms and Conditions:
The following Terms and Conditions of Hire apply to the hire of all Silver Fern Limousines vehicles and subcontract vehicles when booked using Silver Fern Limousines booking procedures.
1. PAYMENTS
Any part or full payment made to Silver Fern Limousines requesting a hire, deems that you have read and agree to all Silver Fern Limousines Terms and Conditions of Hire. Any booking with Silver Fern Limousines must be ‘PAID TO BE MADE’. We do not hold bookings without payment/s or voucher/s (in lieu of payment) being provided, as specified by Silver Fern Limousines. Where Silver Fern Limousines is the ‘service provider’ for an agent, the Terms and Conditions (T & C) of Hire of the agent taking the original booking will apply. In any instance where there is conflict between Silver Fern Limousines T & C and the agent’s T & C, Silver Fern Limousines T & C will apply.
A booking will be confirmed by email after the required information is correctly provided and a booking fee, full cost and/or voucher has been provided as specified to Silver Fern Limousines. A tax invoice will be provided. This booking may also be cancelled by Silver Fern Limousines if a future payment, or other requirement/s as in a documented request by Silver Fern Limousines, are not met. Where Silver Fern Limousines cancels a booking because subsequent payments/requirements have not been made/met as requested, no refund of prior payments up to 1/3 of the total quoted cost of the hire or credit will be given. Payments/credits used to reserve a vehicle are not normally transferable nor refundable. Silver Fern Limousines may, solely at our discretion, choose to transfer or not to transfer any payment made for a specific booking to another date or time.
2. CREDIT CARD SECURITY
To make a booking with Silver Fern Limousines, you must provide credit card security. Our vehicles cannot be booked without valid credit card details being provided by the hirer and held till the conclusion of the hire. By paying for any booking or part of a booking using cash, credit card or a voucher, you are agreeing that any extra charges for extra services provided or damages (as detailed in #14.) may be taken from the credit card provided as security. A detailed tax invoice will be provided for any extra charge/s made to a credit card. Where credit card details are provided as security to hold a booking, and the customer makes, or attempts to make alternative payment arrangements with Silver Fern Limousines management, but the payment arrangements do not suit Silver Fern Limousines or do not proceed as agreed, the credit card used to hold the vehicle will be charged the balance owed, up to the full cost of hire, immediately, at the point where an alternative arrangement has been rejected by Silver Fern Limousines or not honoured by the customer.
3. BOOKING INFORMATION
When incomplete booking information is provided to Silver Fern Limousines or where extra information is requested by Silver Fern Limousines or payment is delayed for any reason – A vehicle will NOT be secured for the proposed/requested hire. A confirmation of booking document must be issued by Silver Fern Limousines for a booking to be secure. Silver Fern Limousines takes many different types of bookings.
4. CANCELLATION OF A NEW BOOKING
Any booking made with Silver Fern Limousines may be cancelled with a full refund less a $33.00 administration fee + credit card fees (if applicable) within 2 days (48 hours) of the confirmation time of the initial booking, provided the cancellation takes place outside the no refund period/s as specified below.
5. CANCELLATION/TRANSFER OF A BOOKING – STANDARD SEDANS/PEOPLE MOVER
Cancellation of booking within 72 hours of booked pickup time = NO REFUND.
Cancellation outside of 72 hours of booked pickup day/time = REFUND less $33.00 as the cancellation fee + credit card fees, if applicable.
Transfer of the booking to a later date will be at Albury Wodonga Limousines discretion depending on vehicle availability and other factors. $33.00 fee applies.
6. CANCELLATION/TRANSFER OF A BOOKING – STRETCHED VEHICLES
Cancellation/transfer of booking within 28 days of the booked pickup time = NO REFUND.
Bookings on days other than a Saturday/Sunday/Public Holiday may be transferred to another date, at the time of request for a change – at Silver Fern Limousines discretion. All transferred bookings will be subject to vehicle availability at the time that the request is made. A $55.00 fee will be charged to transfer the booking.
Cancellation/transfer outside of 28 days of the booked pickup day/time
Cancellation fee is 1/3 of the total cost of the booked hire ie, the booking fee paid to reserve the vehicle.
Transfer of the booking to a later date will be at Albury Wodonga Limousines discretion. $55.00 fee applies.
Bookings on days other than a Saturday/Sunday/Public Holiday may be transferred to another date, at the time of request for a change – at Silver Fern Limousines discretion. All transferred bookings will be subject to vehicle availability at the time that the request is made. A $55.00 fee will be charged to transfer the booking.
7. TERMINATION OF BOOKINGS BY STAFF
We reserve the right for our Chauffeur/Driver to terminate any booking during the hire period, should he/she deem this necessary, with NO REFUND.
We will not tolerate:
– Illegal activities, including but not limited to body parts protruding outside the vehicle, drug taking, underage drinking, overloading, illegal transport of children etc.
– Behaviour where the Chauffeur feels that they personally or the vehicle are being abused or that they or the vehicle may be harmed or damaged
– Any demand to the Chauffeur to operate the vehicle illegally or outside Silver Fern Limousines Operational Guidelines will result in immediate cancellation of the hire.
8. CUSTOMER REFUSAL TO FOLLOW REASONABLE CHAUFFEUR/DRIVER INSTRUCTIONS
If the hirer or passengers exhibit unruly behaviour in our vehicles or insist that the vehicle is be operated in a manner which is illegal or outside Silver Fern Limousines Operational Guidelines, our Chauffeur may stop the vehicle immediately, notify the owner/manager of Silver Fern Limousines who may terminate the hire. If the hire is terminated by our Chauffeur upon instruction of the Silver Fern Limousines owner/manager, no refund will be offered, no further service will be provided. All passengers will be required to leave the vehicle immediately.
9. VEHICLE CAPACITY
The total number of passengers is not to exceed the amount as stated on the Australian Design Rule Compliance for the vehicle. Your chauffeur will not overload the vehicle. ‘Overloading’ is both ILLEGAL and DANGEROUS.
10. HIRE OVERRUN / EXTRA TIME / WAITING TIME
Hire overrun: Is time used past the booked service time as stated on your confirmation document. All hire overrun is chargeable in 0.1 hour increments at our standard hourly rate for the vehicle/s providing the service. Any extra service agreed to be provided by Silver Fern Limousines will always be subject to vehicle availability at the required time.
Extra hire time: requested during a hire will be charged at the current applicable rate. However, Silver Fern Limousines reserves the right to decline to provide extra hire time on the day, should this effect prior booked work for the vehicle/driver.
Wait time: past the booked pick up time, including but not limited to, late flights, delays caused by a customer past the booked pick up time where the hire time must be extended past the expected finish time to complete the job, is chargeable at standard hourly wait time rates.
Silver Fern Limousines reserves the right to cancel any booking where the delay in picking up/starting a job results in the time extension required to complete the job affecting our ability to provide service for a later booking.
11. REQUESTING CHANGES TO A CONFIRMED BOOKING
Changes can be requested to any confirmed booking. These will be provided by Silver Fern Limousines if we are able to provide the service/s requested, without effecting subsequent bookings. Any extra cost involved will be charged to the card used to make the original booking. A change to any confirmed hire will attract an administration fee of $33.00, per change plus any extra charges as may be determined by Silver Fern Limousines. A detailed tax invoice will be provided.
12. REQUESTING CHANGES TO A BOOKING AFTER THE HIRE HAS COMMENCED
Requested changes to any booking after the booked pick up time must be referred to the business owner/manager of Silver Fern Limousines. Changes may or may not be allowed, totally at Silver Fern Limousines discretion. The person making the original booking will be notified of extra charges (if applicable) and will be advised that these charges will be confirmed by txt/email and processed from the credit card used to make the original booking. Making a verbal arrangement with a driver to alter a booking is outside Silver Fern Limousines Operational Guidelines. Changes made to a hire without notifying the business owner/manager of Silver Fern Limousines may be cancelled at any time, without notice, and may result in the hire being terminated.
13. CHILD SEATING
As per ACT Roads requirements, all children under 7 years old MUST be in the appropriate child safety seating. Children under 4 years old must be in the appropriate Forward or Rearward Facing Seat.
It is absolutely the hirer’s responsibility to notify Silver Fern Limousines of any intention to transport children in our vehicles at the time of making a booking. A surcharge will apply for all child safety seating provided and fitted by The Hirer. Because our vehicles are highly modified, all Child safety seating MUST be supplied by The Hirer and fitted to our vehicles by The Hirer – as in many cases the seating required is specific to the vehicle.
14. DAMAGE TO VEHICLES
By entering a vehicle provided by Silver Fern Limousines, the hirer accepts that the vehicle is undamaged and that they will be held solely responsible for any damage that occurs during the hire period that is caused by the passengers or their actions. Damages to vehicles as a result of neglect or mistreatment by passengers will be charged to the HIRER (HIRER is the person who has made the booking and/or provided credit card details as surety). This includes any damages such as, but not limited to, marks/burns/tears in/on upholstery or fittings, stains from spillages, theft or abuse to the vehicle either inside or out. Missing/broken glasses will be charged.
15. FOOD and/or ALCOHOL IN OUR VEHICLES
You are welcome to bring food and drink to consume OUTSIDE our vehicles
We specifically request that you do not bring food to consume in our vehicles. See 16. Cleaning Fees – below.
Please do not bring Red wine, (or any red fluid) shots or any type of cask into our vehicles.
At all times, we reserve the right to restrict the quantity and type of fluids or alcohol brought into our vehicle.
16. CLEANING FEES
A cleaning fee, as determined by Silver Fern Limousines (base fee is $500.00) is payable immediately by the hirer, if any individual or group causes a vehicle to become so soiled as to require major cleaning before the vehicle can proceed to its next booking.
‘Vomiting’ in any of our vehicles will result in the base cleaning fee being charged to the hirer, as a minimum cost and other charges may apply.
If the vehicle is delayed in taking its next booking as a consequence, the hirer will be charged the standard hourly rates until the vehicle can resume normal work activities, plus any and all other charges which may apply as a consequence. This may include the hire cost of replacement vehicles
17. OFF ROAD SERVICE
Our highly modified vehicles are not designed nor intended for off sealed road use. We do not use our vehicles on unmade or poor quality roads.
Silver Fern Limousines reserves the right to refuse to take any vehicle off sealed/bitumen surfaces. Any discussion of this decision is to take place between Silver Fern Limousines management and the hiring party. Attempts to coerce a Chauffeur to take a vehicle off sealed roads during a hire will be viewed in a very dim light and the booking may be terminated instantly by Silver Fern Limousines management.
18. DELAYS IN SERVICE
Silver Fern Limousines does not charge for delays caused to the delivery of our services which are beyond our/your control. Specific examples include but are not limited to road works, bad weather/driving conditions, and traffic congestion. Silver Fern Limousines cannot be held responsible for delays in delivery of booked services due to unforeseen events such as, unsafe driving conditions caused by the weather, poor or dangerous road conditions/road works or traffic congestion.
19. MECHANICAL/ACCIDENT DAMAGE
All Silver Fern Limousines vehicles are regularly checked and serviced to the required standards.
In the event that an Silver Fern Limousines vehicle is involved in an accident or experiences a mechanical failure prior to the commencement of a hire, Silver Fern Limousines will make arrangements, wherever and however possible, to provide service for the hirer. Silver Fern Limousines will not be held liable in the event of mechanical breakdown or an accident which causes delays in service being provided to a hirer. Silver Fern Limousines may, at its sole discretion determine the onward method of travel after any event which makes our vehicle unable to provide service.
20. ACCEPTANCE OF TERMS AND CONDITIONS OF HIRE
These terms and conditions may be changed at any time, without notice, by Silver Fern Limousines and are deemed to be accepted in full, if a payment is made to Silver Fern Limousines for the hire of any Chauffeur driven vehicle. All hire arrangements are subject to the terms and conditions in place, i.e., as displayed on this website www.silverfernlimousines.com.au at the date and time that the service is provided.
21. COSTING OF SERVICES – PROVIDED by Silver Fern Limousines at a later date: Estimated costs provided by Silver Fern Limousines for future services are valid for 28 days from the date provided.
Where a booking is made, for any date in the future, but is inside the 28 day period, the price is locked in, provided that there are no changes to the original service provision requirements.
Silver Fern Limousines reserves the right to re-cost any job where our costing is more than 28 days old or where service provision requirements have been altered from those provided for the original costing.
We do welcome any comment you may have about our business or our terms and conditions of hire.
